If you own an iPhone 6 or an iPhone 6 Plus then you may have heard of touch IC disease, if not then it’s definitely something to be informed about and something to look out for. How it works, is that every iPhone has a Touch IC chip installed on the motherboard that permits the device to fulfill any demand made by touch on the screen. The problem lies in that over time without any reason, the touch seems to go and not function anymore or a dim gray bar appears on the top of the display that also negatively alters the touch function.
Many users throughout the internet have spoken out about this problem through many known forums. It wasn’t until recently iFixit blogged about this problem, proving its existence even more. According to iFixit the issue is caused by the solder balls that sit under and connect the chip to the motherboard. It seems that these solder balls over time crack or lose contact between the board and display causing the screen to be nonfunctional.
Many consumers that have interacted with this complication have made the obvious decision of looking for a helping hand from Apple. However Apple has not made any attempt of fixing the issue. Consumers have already learned that this problem could not be corrected by Apple’s Genius bar, nor resetting the phone, not even by switching the screen. Instead the best option lies for those who have warranty still in their plan. Apple’s only solution is for them to either trade the damaged phone for a new one under warranty, or if the user is out of warranty, they can pay a whopping $300 for a new device.
In result of Apple’s limited options, three iPhone owners have filed a lawsuit against Apple. MacRumors got ahold of a copy of the lawsuit and the plaintiff’s are claiming “fraudulent business practices, or unfair and deceptive practices.”, against Apple. They request for Apple to make a movement of either recalling the devices, repairing it, or replacing it entirely at no cost to the consumer.
What some consumers are even more agitated about, is that there is an option that can possibly fix touch disease entirely. The only problem is that that if you have warranty it will be voided. As iFix mentioned in their blog, it seems as if Apple has no problem pointing you towards the option of purchasing an entire new device, but this problem can in fact be fixed entirely.
If you do your research, you can find a local mobile repair service near you that is experienced in motherboard repairs. An experienced motherboard technician will highly recommend fully replacing these two essential touch IC chips, that will most likely cost a lot less than purchasing a new device. The best advice offered by Jessa (an experienced motherboard technician at iPad Rehab) is to really investigate for a satisfactory repair shop. Some shops don’t replace the entire chips, instead they just remelt the solder and reconnect the same chips. Reflowing can fix the problem temporarily, but can reappear down the road. A more advanced micro soldering technician will know to replace the two defective chips instead of reflowing it, giving it a short lived fix.
This very common problem for iPhone 6 and iPhone 6 Plus has quickly come to the light all over the web. If you have this problem and are still under warranty, the best option is to go to Apple as soon you can. If not, it has been foreseen that overtime this lawsuit will transform into a class action lawsuit.
Buff, Julia. (2016, August 13) “A Design Defect Is Breaking A Ton Of iPhone 6 Pluses” “iFixit”
Reisinger, Don. (2016, August 30) “Apple Is Being Sued Over The iPhone “Touch Disease”””Fortune”